Terms of Service

These Terms of Service (“Terms”) govern your use of the SmartChoices Ke website and any purchases you make from us. By using this website or placing an order, you agree to these Terms. “We”, “us” and “our” refer to SmartChoices Ke, a retailer of household items based in Nairobi, Kenya.

1. About this website

This website is currently a pre-launch page. Some features described in these Terms, such as online ordering, payment and delivery, will become available when our store opens. These Terms will apply to those features from the moment they are made available.

2. Eligibility and accounts

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Tell us promptly if you suspect unauthorised use.

3. Products and pricing

• We try to describe and photograph our products accurately. Colours, finishes and dimensions may vary slightly from what is shown on screen.
• All prices are in Kenya Shillings (KES) and include VAT where applicable, unless stated otherwise. Delivery charges are shown separately at checkout.
• Products are subject to availability. If an item you ordered is out of stock, we will contact you to offer an alternative or a full refund.
• If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund any amount paid.

4. Orders and payment

Placing an order is an offer to buy. A contract is formed when we confirm your order by message or email. We accept the payment methods shown at checkout, which may include M-Pesa and card payments processed by licensed third-party providers. We do not store your full card details.

5. Delivery and collection

Delivery timelines shown at checkout are estimates. Risk in the goods passes to you on delivery or collection. Please inspect your items on receipt and report any damage or missing items within 48 hours.

6. Returns and refunds

• You may return unused items in their original packaging within 7 days of delivery for an exchange or refund, unless the product page says otherwise.
• For hygiene reasons, some items (for example opened cleaning products or personal care items) cannot be returned unless faulty.
• Faulty or incorrect items will be replaced or refunded in full, including the cost of delivery. This does not affect your rights under the Consumer Protection Act, 2012.
• Approved refunds are made to the original payment method within 14 days.

7. Acceptable use

You agree not to misuse this website, including by attempting to gain unauthorised access, interfering with its operation, scraping it at scale, or using it for any unlawful or fraudulent purpose.

8. Intellectual property

The SmartChoices name, logo, website design and content are owned by or licensed to us. You may not copy or reuse them without our written permission. Third-party brand names belong to their respective owners.

9. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of this website or our products. Our total liability for any order is limited to the amount you paid for it. Nothing in these Terms limits liability that cannot be limited under Kenyan law.

10. Privacy

Our handling of your personal data is described in our Privacy Policy.

11. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above shows when they last changed. Orders are governed by the Terms in force when the order was placed.

12. Governing law

These Terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute arising from them.

13. Contact

Questions about these Terms can be sent to hello@smartchoices.co.ke.