Privacy Policy

SmartChoices Ke (“we”, “us”) respects your privacy. This policy explains what personal data we collect, why we collect it, and the rights you have under the Kenya Data Protection Act, 2019. It applies to this website and to orders placed with us.

1. Data we collect

• Information you give us: your name, phone number, email address, delivery address and any messages you send us.
• Order and payment information: items purchased, order history and payment confirmations. Card and M-Pesa payments are handled by licensed payment providers; we do not store full card details or your M-Pesa PIN.
• Technical information: basic device, browser and usage data such as pages visited, collected through server logs and privacy-friendly analytics.

2. How we use your data

• To process, deliver and support your orders (performance of a contract).
• To respond to your enquiries and provide customer service.
• To send you updates and offers, only where you have opted in. You can unsubscribe at any time.
• To keep our website secure, prevent fraud, and improve our service.
• To meet our legal, tax and accounting obligations.

3. Sharing your data

We do not sell your personal data. We share it only with service providers who help us run our business, such as payment processors, delivery partners, hosting and email providers, and only to the extent they need it. We may also disclose data where required by law. Some providers may process data outside Kenya; where they do, we take steps to ensure appropriate safeguards as required by the Data Protection Act.

4. Cookies

We use only the cookies needed for the website to work, and, where you agree, cookies that help us understand how the site is used. You can control cookies through your browser settings.

5. How long we keep data

We keep personal data only as long as needed for the purposes above. Order records are kept for the period required by Kenyan tax law. Marketing data is deleted when you unsubscribe.

6. Security

We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and restricted access to personal data. No online service is completely secure, so please contact us immediately if you believe your data has been compromised.

7. Your rights

Under the Data Protection Act, 2019 you have the right to:

• be informed of how your data is used;
• access the personal data we hold about you;
• object to processing, including for direct marketing;
• have inaccurate data corrected, and request deletion of data we no longer need;
• request that your data be transferred to you in a portable format.

To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

8. Children

Our website is not directed at children under 18, and we do not knowingly collect their personal data.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed. Significant changes will be highlighted on this website.

10. Contact

For privacy questions or requests, email hello@smartchoices.co.ke. See also our Terms of Service.